Issues :
one Day we came across with case, where a high profile users were loose lots of contacts & after checking with them we found “User’s Blackberry Device were not able to sync the Contact field (Mobile 2) from the Blackberry to MS Outlook.
Solution
There has no solution made so far, User has to save all the mobile 2 option to diffrent category, i.e Business No, Home No etc.
Note : Even the same issues happens with Nokia as well, why becasue in outlook we dont have the field for Mobile 2.
Problem : User is not able to attach the file from the media card using emails on model 9800 Blackberry Torch Device.
“we found user device was content protection enabled, which usually organization use to protect the device, Specially this issues we came across to 9800 models only.
Workround : Just disabled the mdeia card encryption by going to the Media card properties.
Solution : This has been fixed in 6.0.0.287 (Bundle 870) and above. AT&T is not yet released the device software version 6.0.287 and users are required wait until the update is available.
Problem : User complained that unable to see the attachment icon on the Device on a specific email
Solution : We asked user – is any application which is generating the excel file, After checking with the user we came to know, The excel file was getting generated in Office 2010 and saved in office 2003 compatiblity format.
Finally checking with RIM – This is not supported by the BES version 4.1.5, This issues got fixed in BES5 SP release 3
Issues :
Duplicate calendar entry in the BlackBerry Smartphone.
Note: Ensure that there is no Duplicate Calendar entry in the Outlook, if that’s the case then check with Messaging Team.
Solution a)
To remove the duplicate entries on the BB calendar please perform the below steps.From the BlackBerry Smartphone Home screen, click Options.
1. Click Advanced Options > Service Book.
2. Locate the Desktop [CICAL] service book. If it is available, complete the steps below. If it is not available, complete the steps in the No Desktop [CICAL] service book section in this article.
3. Highlight the Desktop [CICAL] service book.
4. Open the menu and click Delete to remove the Desktop [CICAL] service book.
Open the menu and select Undelete or Send the Service Book from the Server by selecting the user.
After that need to perform Solution b to permanent fix.
Solution b)
Remove Microsoft Exchange Cache Mode from the delegate’s Microsoft Outlook profile.
For Microsoft Outlook 2003, complete the following steps:
1. Go to Tools.
2. Select Email Accounts.
3. Under E-mail, select view or change existing email accounts and click Next..
4. Click the Change button with the Microsoft Exchange Server highlighted.
5. Under the Microsoft Exchange Server, uncheck Use Cached Exchange Mode.
6. Click Next and then Finish.
For Microsoft Outlook 2007, complete the following steps:
1. Go to Tools.
2. Select Account Settings.
3. Highlight the Microsoft Exchange Server and click Change.
4. Uncheck Use Cached Exchange Mode.
Click Next and then Finish.
After that perform Solution C for reloading the caleander.
Solution c)
Reloading the calendar from the server
1. Open the calendar application on the Smartphone.
2. Press the Menu key and highlight Options.
3. Select the calendar to be reloaded, e.g. “Desktop” for a BlackBerry Enterprise Server enabled Smartphone.
4. With the calendar highlighted type rset
5. Click yes when asked to reload the specific calendar to continue.
If issues still Persist then or this duplicate calendar issues is occuring very frequent then the below steps need to performed.
Solution d)
Check for the Calendar Delegation for the user and Ensure Delegated users are also having the same build and Outlook Version. Ask user to share the Outlook Version Screen shot of each delegates.
Issue:
Caller information does not display on the incoming call screen when the BlackBerry Handheld is holstered and locked. Users are not able to see caller information on their Blackberry devices because Content Protection is enabled for the Address Book application.
Resolution: in Most of the cases we have seen this issues appears, because on the server side CP is enabled. So we just need to disabled the CP, the steps are below.
To disable Content Protection for the Address Book application, complete the following steps:
For BlackBerry Device Software 4.2 to 4.7:
From the Home screen of your BlackBerry handheld
Click Options
Select Security Options
Select General Settings
In the Content Protection section, scroll to either Include Address Book or Include Contacts and toggle it to No.
For BlackBerry Device Software 5.0:
From the Home screen of your BlackBerry handheld
Click Options
Select Security Options.
Select Encryption.
Select Include Contacts and toggle it to No.
Messaging & Collabration Blog 