Unable to view attchment icon & attachment on Blackberry Device for Excel

Problem : User complained that unable to see the attachment icon on the Device on a specific email

Solution : We asked user – is any application which is generating the excel file, After checking with the user we came to know, The excel file was getting generated in Office 2010 and saved in office 2003 compatiblity format.

Finally checking with RIM – This is not supported by the BES version 4.1.5, This issues got fixed in BES5 SP release 3